Privacy Policy

Last updated: 8 July 2026

Information We Collect

We may collect the following types of information:

• Contact details — your name, phone number, email address, and city, provided when you request a quote, fill in an enquiry form, or contact us via WhatsApp, call, or email.
• Event details — information you share about your event such as date, venue, occasion, guest count, and requirements.
• Usage data — basic technical information such as your browser type, device, and pages visited, collected automatically to help us improve our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare event quotes and proposals.
• Plan, coordinate, and deliver the event services you request.
• Communicate with you about your booking, event updates, and reminders.
• Improve our website, services, and customer experience.
• Send occasional offers or updates, only where you have agreed to receive them.

Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Trusted vendors and partners (such as venues, decorators, sound and lighting teams) strictly to fulfil your event requirements.
• Service providers who help us operate our website and communications.
• Authorities where disclosure is required by law or to protect our legal rights.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

WhatsApp & Communications

When you contact us through WhatsApp, call, or email, we use the details you provide solely to respond to your enquiry and coordinate your event. Your contact information is never shared for third-party marketing.

Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we securely delete or anonymise it.

Your Rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending you promotional messages. To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.